RFI, together with the entire FS Italiane Group, has always encouraged and fostered the dissemination of a corporate culture based on ethics, integrity, fairness and legality and the creation of shared value for all stakeholders.

Together with the entire FS Italiane Group, RFI conducts its business according to a vision based on social, economic and environmental sustainability and corporate social responsibility founded on values of responsibility, ethics, integrity, fairness, transparency and legality with the aim of providing quality services at the lowest cost to the community and capable of generating shared value for all stakeholders.

The core values and standards of conduct of the FS Italian Group are summarised in the Code of Ethics, a genuine charter of fundamental rights and duties that dictates the rules by which the FS Italiane Group - from management to employees - together with its partners and suppliers, responsibly exercises its role, by enhancing “teamwork” to effectively perform complex tasks, to the achievement of which several players must necessarily contribute, according to clear and shared rules and with roles marked by ethical and social responsibility and commitment to internal and external stakeholders.

RFI, together with the entire FS Italiane Group, adheres to the United Nations Global Compact, which promotes the construction of a sustainable global economy, respectful of human and labor rights, environmental protection and the fight against corruption. In compliance with this commitment, we have promoted the FS Group Anti-Corruption Policy, an expression of the principle of zero tolerance for corruption on which the FS Group bases its business.


The principles governing the provision of our services

As set out in the “RFI Charter of Services”, the official document with which each year we communicate our commitment to the quality of services offered to the public by establishing the objectives set to be achieved in those areas of activity that are most relevant to the “end users” of the railway network and its stations; the principles that guide us in the provision of our services can be summarised in 4 points.

Travel safety and passenger protection
RFI is committed to adopting instruments, processes and technologies that can offer the highest levels of rail traffic safety, both in train circulation and in all its other operations, to protect all network users, passengers, employees and the environment. To protect and ensure the safety of people in stations and infrastructure assets, it cooperates with the police and adopts the most appropriate prevention and surveillance measures.

Fairness, impartiality and non-discrimination
RFI ensures that the various transport companies can access the network according to principles of fairness, impartiality and non-discrimination, also to safeguard passengers’ right to choose, without distinction of nationality, sex, race, language, religion, opinions. It is also committed to guaranteeing equal treatment across the various geographical areas and the right of access to railway services for all categories of users, also by offering assistance at stations to disabled persons and persons with reduced mobility and favouring integration with other modes of transport. 

Information and participation
RFI guarantees maximum availability of information on its activities to all users of the infrastructure, businesses, passengers, visitors to stations and the community, to facilitate the use of the services offered and allow all stakeholders to participate in the choices that affect them. It encourages and promotes opportunities for listening and discussion and welcomes the opinions, criticisms, proposals and requests made by stakeholders to meet their needs with a view to continuous improvement.

RFI is committed to steering the management and development of its services and assets to the achievement of an infrastructure and mobility system that is more sustainable for people and the environment. To maximise its contribution in achieving the MDGs of Agenda 2030, RFI has chosen to adopt innovative methods and best practices inspired by sustainability principles such as the efficient use of natural resources, circularity, mitigation of climate change, improvement of environmental and social quality for the territory and the community, safety and inclusiveness of the working environment, in all its corporate investment and management processes - also with the involvement of stakeholders and going over and above legal obligations.

Rules of conduct

We have voluntarily adopted a Unified Anti-corruption System as an instrument for self-regulation in the prevention of corrupt practices and as an element forming part of the Internal Control and Risk Management System (SCIGR). The Anti-Corruption System Framework defines the architecture of RFI's anti-corruption system by breaking it down into the following management and control tools: 

  • the RFI Organisational and Management Model pursuant to Legislative Decree 231/2001, for the offences of bribery, undue inducement to give or promise benefits and extortion, governs the set of rules, procedures and organisational structures aimed at pursuing, in compliance with corporate strategies, the effectiveness and efficiency of corporate processes, the safeguarding of corporate assets, the reliability and integrity of information, the compliance of operations with legislative, regulatory and contractual provisions, as well as with internal policies, plans, regulations and procedures;
  • the Anti Bribery & Corruption Management System (ABC System), for alleged cases of corruption in a general sense, even if they do not constitute a specific offence, which are cases of deviation from internal rules and procedures and may affect the proper conduct and general interest of the Company (cases of maladministration and malfunctioning). The ABC System is drafted implementing the “Guidelines on Anti-Corruption Policy”, which are also an integral part of the System and contain the guiding criteria for an effective anti-corruption system at RFI.

With a view to contribute to the prevention of unlawful acts, wrongdoings or conduct carried out in violation of the 231 Organisational Model, the Anti Bribery&Corruption management system, the FS Group Code of Ethics, laws or regulations, RFI has adopted a process for managing reports in implementation of Law 179/2017 (the so-called whistleblowing law) by implementing a dedicated IT platform guaranteeing the full protection of the whistleblower, ensuring the confidentiality of his or her identity and the facts being reported.