We carry out our activities in accordance with the principles on the delivery of public services and the values common to the entire Ferrovie dello Stato Italiane Group.

Traffic safety and passenger protection

To protect network users, workers and the environment, we adopt tools and processes that offer the highest standards of safety in train operation and in all the other activities we are involved in. We work with the Railway Police to protect infrastructure assets and people.
 

Equality, impartiality and freedom of choice

We provide the various transport companies with access to the network, also with a view to protecting all user’s rights to choose, without distinguishing between nationality, sex, race, language, religion or opinion. We guarantee the different geographical areas the different categories of users receive equal treatment for the same services. To encourage mobility and the use of services by all people, we provide assistance at stations and work to make spaces, services and stations accessible.

Wherever possible, we promote integration and exchange with other modes of transport.
 

Involvement

We make information on our services and activities as accessible as possible to all infrastructure users, businesses, passengers, station visitors and the general public. We promote opportunities for discussion and evaluate criticism, proposals and suggestions from customers, including through representative bodies and associations.
 

Quality and sustainability

We promote the development of a more environmentally and socially sustainable transport system, benefiting the community and the logistics and production system.

We are committed to improving the quality and quantity of accessibility to the railway infrastructure and the services we manage, and we operate according to rules and criteria that guarantee compliance with regulations and the adoption of behaviour and processes in line with the environmental and social responsibilities of the entire organisation.
 

Service continuity

We continuously ensure the railway infrastructure we manage in working order and ensure the delivery of traffic services.

In the event of traffic disruptions or irregular operations, we strive to reduce inconvenience to passengers, informing the public at the station and using increasingly advanced systems and technologies.
 

Efficiency and effectiveness

We work to continually improve the effectiveness and efficiency of our services, designing, building and offering facilities and services that are increasingly tailored to the needs of our customers.


Our rules

The Organisational and Management System is an integral part of a broader Group Internal Control System and is drawn up in accordance with Legislative Decree 231/2001 as amended. It sets out the rules, procedures and organisational structures aimed at pursuing, in compliance with corporate strategies, the following objectives:

> The effectiveness and efficiency of company processes

> The safeguarding of company assets

> The reliability and integrity of information

> Compliance of operations with legislative, regulatory and contractual provisions, as well as with policies, plans, regulations and internal procedures


RFI's Internal Control System is a process across all corporate functions, which involves all the Company's personnel and whose primary responsibility lies with the Board of Directors, which is also responsible for establishing its policies and guidelines and verifying its operation and effectiveness.

The “RFI Service Charter” is the official document through which, every year, the Company communicates its commitment to the quality of the services offered to the public, setting out the sustainable, punctual and measurable targets that it intends to meet in the area of activity of greatest importance for the “end users” of the railway network and its stations: passengers who use the transport services offered by the railway companies that are direct clients of RFI; citizens who increasingly find in the stations opportunities to meet others, enjoy food and drink and for hospitality; local communities in the areas through which the railway passes. Drafted in compliance with the provisions relating to the “Principles for the provision of public services” (Directive of the President of the Council of Ministers of 27 January 1994), RFI's Service Charter - as provided for by the regulations - indicates the components of quality identified in the Prime Ministerial Decree of 30 December 1998 relating to the “General reference scheme for the drafting of the charter of public services in the transport sector (Mobility Charter)” on the basis of the company's specific responsibilities.

 

The Code of Ethics, a veritable charter of fundamental rights and duties”, lays down the ethical rules enabling the FS Group to exercise its role responsibly, producing quality services at the lowest possible cost to the community. It enhances and supports “teamwork” as a pre-requisite for effectively carrying out complex tasks, which several parties must be involved in, according to clear and shared rules and with roles based on ethical and social responsibility and engagement with internal and external stakeholders.