We provide all Railway Companies with access to our facilities and the services provided, on fair, transparent and non-discriminatory conditions. 

146 facilities with water supply • 33 composition/dismantling areas • 19 washing bays + 7 available on request • 9 maintenance centres + 2 available on request • 12 facilities with carriage heating columns for preheating/air conditioning • 28  freight terminals + 1 available on request • 5 car carriage service facilities • 11 fuel supply areas • 2 facilities with Fast Track (Milano Centrale and Roma Termini) • 35 facilities with the possibility of Waste Discharge.

As a guarantee of our commitment to provide Railway Undertakings with quality services, we have developed our "System of Guarantee of minimum quality levels of the services provided" for 2020 in accordance with Measure 4.2 of Italian Transport Authority (ART) no. 130/2019 and in accordance with Measure 5.6 of Italian Transport Authority (ART) no. 187/2020.

Free-access services

The service consists in the access and provision to RUs of tracks for non-exclusive use and without any obligation for RFI to store the rolling stock, for a period of time equal to or greater than one hour for the passenger segment and equal to or greater than two hours for the freight segment.

 

Minimum asset allocation for the service

The stoppage area access service includes the following as a minimum:

  • presence of at least one track
  • common area lighting system
  • access to workers and vehicles

 

How to request the service

The RUs shall submit path and service requests through the RU - RIM communication platform called ASTROIF, which is available within the Integrated Circulation Platform (PIC) for requests relating to the timetable period after the one in force or during the current one, or through PICWEB for the requests made at short notice.

Service requests at short notice (allocation of new services and/or changes to scheduled services, including changes to the stock rotations) are only possible within the framework of an already signed and fully effective contract, and must be submitted by the RU's accredited contacts to the RIM's accredited contacts in Italy and unambiguously identified in the infrastructure use contract, via the PICWEB system.

 

TIME SCALES AND TARIFFS 

For this service is possible to find the Time scale for the request on the specific page, while the tariff can be consulted in the NS (chapter 7).

The service consists in access to areas (buildings, canopied areas, uncovered areas) and provision of these areas to the RUs, for non-exclusive use and without any obligation to store the equipment owned by the RUs

 

Minimum asset allocation for the service

The Maintenance Centre access service includes the following minimum equipment:

  • presence of at least 1 track with inspection pit
  • provision of electric system
  • provision of water system
  • common area lighting system
  • access to workers and vehicles

 

Inside the maintenance centres, rolling stock may only be washed if there are special waste water collection and purification systems.

 

Process and time scale for requesting the service

The service can be requested from RFI - Commercial Management using the form attached and according to the time scales described in the section time scales of the services “to be requested with the train paths”

 

TARIFFS

The tariff can be viewed in the NS (chapter 7)

The service comprises access and provision to RUs, for non-exclusive use, of areas, identified as among those intended for stoppage, used for the supply of self-produced fuel by the RUs through the use of their own or their suppliers' tankers.

 

Minimum asset allocation for the service

The fuel procurement area access service includes the following as a minimum:

  • presence of at least 1 track from those used for stoppage
  • common area lighting system
  • access to vehicles and persons

 

How to request the service

The RUs shall submit path and service requests through the RU - RIM communication platform called ASTROIF, which is available within the Integrated Circulation Platform (PIC) for requests relating to the timetable period after the one in force or during the current one, or through PICWEB for the requests made at short notice.

Service requests at short notice (allocation of new services and/or changes to scheduled services, including changes to the stock rotations) are only possible within the framework of an already signed and fully effective contract, and must be submitted by the RU's accredited contacts to the RIM's accredited contacts in Italy and unambiguously identified in the infrastructure use contract, via the PICWEB system.

 

TIME SCALES AND TARIFFS 

For this service you can find the Time scale for the request on the specific page, while the tariff can be consulted in the NS (chapter 7).

Complimentary services

The service comprises supply of electricity for the traction of rolling material, both on 25 Kv current networks and on 3 KV current networks.

 

TIME SCALES AND TARIFFS 

The service is associated with train path applications on the electrified railway infrastructure and the tariffs can be found in the NS (chapter 5).

The service consists of: the preparation of the redirection programming of trains transporting heavy loads and the granting of the authorisation for this transportation; the monitoring of transportation movement and, if so required, the technical escort of the train with RFI staff; if necessary, infrastructure adjustments to allow the special train to run

 

Process and time scale for requesting the service

If the RU intends to transport a heavy load, weight or dimensions exceeding the performance characteristics of the network described in the ePIR portal, it should apply to RFI for an authorisation to operate special trains



TARIFFS

The tariff can be viewed in the NS (chapter 5)

The service consists of powering the on-board systems using operating pantographs, for a period of time equal to or greater than one and a half hours, with the "parking" mode active.

 

Minimum asset allocation for the service

The service includes the following minimum equipment:

  • presence of at least 1 track from those used for stoppage
  • power supply
  • common area lighting system
  • access to workers and vehicles

 

How to request the service

The RUs shall submit path and service requests through the RU - RIM communication platform called ASTROIF, which is available within the Integrated Circulation Platform (PIC) for requests relating to the timetable period after the one in force or during the current one, or through PICWEB for the requests made at short notice.

Service requests at short notice (allocation of new services and/or changes to scheduled services, including changes to the stock rotations) are only possible within the framework of an already signed and fully effective contract, and must be submitted by the RU's accredited contacts to the RIM's accredited contacts in Italy and unambiguously identified in the infrastructure use contract, via the PICWEB system.

 

TIME SCALES AND TARIFFS 

For this service you can find the Time scale for the request on the specific page, while the tariff can be consulted in the NS (chapter 5).

The service is provided by RFI within the facilities of: Villa S. Giovanni and Messina.

 

How to request the service

The service may be requested from RFI only at the facilities in which it is provided in accordance with what is governed in section 5.4.5 of the NS.

 

TIME SCALES AND TARIFFS

For this service you can find the Time scale for the request on the specific page, while the tariff can be consulted in the NS (chapter 5).

Ancillary services

The service consists of access to the radio network used for voice communication and data transmission in support of railway movement, maintenance, operations, activities in freight yards and terminals and in stations, command and control of train running, control and diagnostic supervision of railway equipment.

 

Process and time scale for requesting the service

The request for the service shall be made at the same time as the request for train paths for the signing of the first Infrastructure Access Contract and shall be prior to operation on the National Railway Infrastructure (NFI). Access to the GSM-R network shall be deemed to be tacitly granted for subsequent Infrastructure Access Contracts.

 

TARIFFS

The tariff can be viewed in the NS (chapter 5)

Audio announcements and posters

In addition to the information included in the minimum access package, at the request of the RU RFI provides both additional information indicated in the Loudspeaker Announcement Manual (MAS) and information on the services offered by the RUs.

Information services

 At the request of the RU and with reference to the traffic of the trains under its responsibility, RFI provides additional access to the different modules of the PIC WEB information system and to the Database of the Hazards, compared to the modules included in the Minimum Access Package.

Personalisation of public information

In addition to the information included in the minimum access package for which the IM has defined a set of business categories that can be adopted by the RUs to cover the different rail services, the RU may require customisations involving changes to the IT systems concerning the inclusion of new commercial categories and logos identifying the RU and/or commercial brands.

 

Process and time scale for requesting the service  

The process and time scale are described in section 5.5.2 of the NS

TARIFFS

The tariff can be viewed in the NS (chapter 5)

FREE-ACCESS SERVICES

The service consists in providing companies operating in the railway passenger transport services with station areas relating to Self-Service Ticket Machines (SSTM), mobile information desks, non-automatic ticket offices, reception and assistance services, ticket stamping machines, premises and technical areas functional to these areas. 

 

Minimum asset allocation for the service

The service providing access to the areas in question including the following minimum:

Non-automatic ticket machines and functional facilities for their operation

  • area for placing ticket machines
  • common area lighting system
  • provision of electric system
  • provision of data transmission link

Self-service ticket machines

  • area for positioning a self-service ticket machine (3.8 m2)
  • common area lighting system
  • provision of electric system
  • provision of data transmission link

Desk

  • area for positioning a desk (3.8 m2)
  • common area lighting system
  • provision of electric system
  • provision of data transmission link

Ticket punchers

  • area for positioning a ticket puncher (0.36 m2)
  • provision of electric system
  • provision of data transmission link

Equipment rooms, technical areas and reception and assistance service rooms

  • lighting equipment
  • electric system
  • fire-fighting system (solely for rooms for use as archives)
  • heating/air-conditioning system (with the exception of rooms for use as archives, warehouses, storage rooms)
  • provision of Data Transmission System (limited to office premises)

How to request the service

  • . Station areas for self-service ticket machines, mobile information desks and ticket punchers

On the ePIR portal, RFI publishes the updated number of areas available for each station and the related spaces within each area for placing SSTM/information desks/ticket punchers.

For any station, each request by the RUs for allocating spaces for the location of self-service ticket machines / information desks / ticket punchers should be made to RFI - Commercial Department.

For requests for station spaces not planned and available in the Station-Use Plan (PUdS) or for temporary spaces also for the installation of types of artefacts that have not been provided for, see section 7.3.2.6 of the NS.

. Station spaces for non-automatic ticket offices and for technical, reception and assistance services
For the stations owned by RFI only and regardless of their commercial manager, each request by the RUs for the allocation of space shall be submitted to RFI - Commercial Department at least four months before it is scheduled to be used. This request must contain the following information:

a) requested area stated in m2

b) intended purpose

c) planned time scale for acquiring availability of the space;

d) estimated time needed to fit out the areas starting from official allocation date.

 

TIME SCALE

The methods and time scale for requesting the passenger station service are described in section 7.3.2.6 of the NS.

 

TARIFFS

The tariff can be viewed in the NS (chapter 7)

 

The service provides access and provision, for non-exclusive use, to the RUs of secondary railway tracks equipped with sidings, washing water disposal and cleaning system, used to wash the rolling stock. 

Minimum asset allocation for the service

The washing area access service includes the following minimum equipment:

  • presence of at least 1 bay track
  • provision of water system and water supply
  • provision of electric system
  • common area lighting system
  • waste water disposal and cleaning system
  • access to workers and vehicles
  • Area for the placement, by the RUs, of waste collector containers

Some sidings, in addition to those provided as a minimum, are equipped with optional features such as washing tunnels, sprinkling systems and fixed rollers.

 

How to request the service

The RUs shall submit path and service requests through the RU - RIM communication platform called ASTROIF, which is available within the Integrated Circulation Platform (PIC) for requests relating to the timetable period after the one in force or during the current one, or through PICWEB for the requests made at short notice.

Service requests at short notice (allocation of new services and/or changes to scheduled services, including changes to the stock rotations) are only possible within the framework of an already signed and fully effective contract, and must be submitted by the RU's accredited contacts to the RIM's accredited contacts in Italy and unambiguously identified in the infrastructure use contract, via the PICWEB system.

 

TIME SCALES AND TARIFFS

For this service you can find the Time scale for the request on the specific page, while the tariff can be consulted in the NS (chapter 7).

The service consists in making available to companies operating in the rail passenger transport services:

  • specific areas used for the installation by the company of tanks for the storage of waste water that will have to be collected by trains using trolleys equipped with a special cistern for emptying train tanks;
  • specific tracks where there is an unloading system directly connected to the sewerage network, where the Railway Undertakings can carry out the unloading operations without using specific equipment.

The provision of the service involves the use of stop-over tracks. Therefore, the RU that uses the waste water unloading service in both modes also benefits from the stoppage service.

 

Minimum asset allocation for the service

The waste water disposal service includes the following minimum equipment:

Waste water disposal areas

  • Specific area for the location of the tank (max. 20 m2)
  • Siding
  • Electric system
  • Water system
  • Access to workers and vehicles
  • Common area lighting
  • Water
  • Specific routes for trolleys within the facility
  • Energy

 

Fixed facilities for waste water disposal

  • Holding track
  • Common area lighting
  • Sanitation stations (columns) complete with reels, positioned on the side walk
  • Emptying and sanitising system
  • Manifold for drainage into the sewer
  • Sewage suction and re-launching station in the sewer
  • Parking track
  • Access to workers and vehicles

Process and time scale for requesting the service

The service can be requested from RFI - Commercial Department using the appropriate form and according to the Time Scale for the request described in the specific page.

TARIFFS

The tariff can be viewed in the NS (chapter 7). 

Complimentary services

the service comprises powering the on-board systems, by means of a carriage heating column used to treat the air of the equipment, to carry out maintenance work which may be carried out on sidings and to carry out internal cleaning of the rolling stock.

 

Minimum asset allocation for the service

The service includes the following minimum equipment:

  • presence of at least 1 track from those used for stoppage
  • carriage heating column
  • provision of electric system and supply of low-voltage electricity
  • common area lighting system
  • access to workers

 

How to request the service

The RUs shall submit path and service requests through the RU - RIM communication platform called ASTROIF, which is available within the Integrated Circulation Platform (PIC) for requests relating to the timetable period after the one in force or during the current one, or through PICWEB for the requests made at short notice.

Service requests at short notice (allocation of new services and/or changes to scheduled services, including changes to the stock rotations) are only possible within the framework of an already signed and fully effective contract, and must be submitted by the RU's accredited contacts to the RIM's accredited contacts in Italy and unambiguously identified in the infrastructure use contract, via the PICWEB system.

 

TIME SCALES AND TARIFFS

For this service you can find the Time scale for the request on the specific page, while the tariff can be consulted in the NS (chapter 5).

The service comprises provision of fixed systems and the supply of water used to power the rolling stock on-board systems.

 

Minimum asset allocation for the service

The service includes the following minimum equipment:

  • presence of at least 1 track
  • provision of water system and water supply
  • common area lighting system
  • access to workers

 

How to request the service

The RUs shall submit path and service requests through the RU - RIM communication platform called ASTROIF, which is available within the Integrated Circulation Platform (PIC) for requests relating to the timetable period after the one in force or during the current one, or through PICWEB for the requests made at short notice.

Service requests at short notice (allocation of new services and/or changes to scheduled services, including changes to the stock rotations) are only possible within the framework of an already signed and fully effective contract, and must be submitted by the RU's accredited contacts to the RIM's accredited contacts in Italy and unambiguously identified in the infrastructure use contract, via the PICWEB system.

Requests for acceptance of the Commercial Offer must be submitted using the “ExtraPMdA Service Request Prospectus” and sent to the email address rfi-dce-dco@pec.rfi.it.

TIME SCALES AND TARIFFS

For this service you can find the Time scale for the request on the specific page, while the tariff can be consulted in the NS (chapter 5).

 

The service consists of welcoming, accompanying and letting passengers onto the train at the departure station, getting them off the train, accompanying them to the exit or to another train at the arrival station, also by providing wheelchairs for transfers. The boarding and getting off the train for wheelchair users and, on request, for people with objective mobility difficulties, will take place with the help of a forklift. For the accessibility features of the station/stops provided by RFI for PRMs, refer to the relevant pages.

 

Process and time scale for requesting the service

The PRM must book the assistance service with the RU or directly at RFI's ‘Sala Blu’ with the minimum period of notice established by the operational procedures, in accordance with the Reg. EC 1371/2007, which can be consulted in the “Station Accessibility” section of this website.

 

TARIFFS

The tariff can be viewed in the NS (chapter 5)

 

The service consists in providing an access point to the trains for exclusive use, in addition to the points used for ordinary security checks, with dedicated staff and the utilities needed to provide the service. The service is provided only in stations equipped with track access control services, safeguarding the full functionality of the access routes intended for the general public.

 

Minimum asset allocation for the service

The service includes the following minimum equipment:

  • staff used for checking access
  • provision of electric system
  • provision of data transmission link

 

Process and time scale for requesting the service

The service can be requested at any time from RFI - Commercial Department using the appropriate form

 

TARIFFS

The tariff can be viewed in the NS (chapter 5)

Free-access services

The service consists in the access and provision to the RUs, for their non-exclusive use, of terminals for the loading and unloading of goods, for which the RUs may make use of the Facility Operators who work at the terminal.

 

Minimum asset allocation for the service

The freight terminal access service includes the following minimum equipment:

  • presence of at least one track
  • space used for loading/unloading goods
  • common area lighting system
  • access to workers and vehicles

 

How to request the service

The RUs shall submit path and service requests through the RU - RIM communication platform called ASTROIF, which is available within the Integrated Circulation Platform (PIC) for requests relating to the timetable period after the one in force or during the current one, or through PICWEB for the requests made at short notice.

Service requests at short notice (allocation of new services and/or changes to scheduled services, including changes to the stock rotations) are only possible within the framework of an already signed and fully effective contract, and must be submitted by the RU's accredited contacts to the RIM's accredited contacts in Italy and unambiguously identified in the infrastructure use contract, via the PICWEB system.

 

TIME SCALES AND TARIFFS

For this service is possible to find the Time scale for the request on the specific page, while the tariff can be consulted in the NS (chapter 7)

The service consists in the access and provision to the RUs, for their non-exclusive use, of areas for rolling stock composition and dismantling operations using at least two tracks

 

Minimum asset allocation for the service

The composition/dismantling area access service includes the following minimum equipment:

  • presence of at least 2 tracks
  • common area lighting system
  • access to workers and vehicles

 

How to request the service

The RUs shall submit path and service requests through the RU - RIM communication platform called ASTROIF, which is available within the Integrated Circulation Platform (PIC) for requests relating to the timetable period after the one in force or during the current one, or through PICWEB for the requests made at short notice.

Service requests at short notice (allocation of new services and/or changes to scheduled services, including changes to the stock rotations) are only possible within the framework of an already signed and fully effective contract, and must be submitted by the RU's accredited contacts to the RIM's accredited contacts in Italy and unambiguously identified in the infrastructure use contract, via the PICWEB system.

TIME SCALES AND TARIFFS

For this service you can find the Time scale for the request on the specific page, while the tariff can be consulted in the NS (chapter 7).

Complimentary services

The service consists in the monitoring by RFI of the movement of trains carrying dangerous goods, classified as such in the PIC WEB computer system. The service also consists in the coordination and implementation of emergency plans that may become necessary, also at the RUs' request.

 

Process and time scale for requesting the service  

When requesting freight paths, to be made using the ASTRO-IF information system currently being planned and the PIC WEB system for Short-Term Requests, the Railway Undertaking shall specify which of them concern the transport of dangerous goods.

 

TARIFFS

The tariff can be viewed in the NS (chapter 5)

The network of facilities, in geo-referenced and tabular version, is available on e-PIR: the Infrastructure Manager's interactive portal that provides all the information on the infrastructure offer for RUs, which can be consulted online using access credentials.

Fees for extra Minimum Access Package (MAP) services are determined according to the criteria established by Italian Transport Regulation Authority (TRA) Directive no. 96/2015, which sets out the cost-orientation principle, i.e. fees related to the respective applicable and efficient costs. 

The document relating to the method for determining the fees charged for services other than the Minimum Access Package for the year 2023 is available for consultation by Applicants until 18 January 2022, pursuant to measure no. 2 letter c) of Italian Transport Regulation Authority (TRA) resolution no. 172/2021. The document is drawn up in implementation of the provisions of Measure 41 of the regulatory act adopted by the Italian Transport Regulation Authority (TRA) in Resolution no. 96 of 13 November 2015, according to which RFI, as plant operator, must submit to the Authority the tariff plan relating to a regulatory period (in this case 2023) for the so-called non-Minimum Access Package services, as well as the further requirements issued by the same Authority in Resolutions no. 114/2021 and no. 172/2021.