In order to facilitate mobility and the use of station services by all travellers, RFI is committed to the progressive elimination of any physical, sensory and communication barriers at the station. Pursuant to Regulation (EU) 2021/782 on passengers' rights and obligations in rail transport, RFI also offers, in over 360 stations, a free-of-charge in-station assistance service for persons with disabilities and reduced mobility (PRM), and reinforces its commitment to information accessible to all.

Assistance to travellers with disabilities and reduced mobility is provided through 15 Sale Blu. These special Structures are open every day, even on public holidays, from 6:45 a.m. to 9:30 p.m., and are located in the stations of Turin, Milan, Verona, Venice, Trieste, Genoa, Bologna, Florence, Rome, Ancona, Naples, Bari, Reggio Calabria, Messina and Cagliari. These Structures are coordinated by the National Sala Blu organization. The services are provided 24/7 to travellers with impaired mobility, either temporary or permanent (all information at www.rf.it Stations > For person with disability).

To ensure the mobility of these travellers, in addition to the usual attention to overcoming physical obstacles on train access routes, RFI has launched a specific plan to improve accessibility to spaces open to the public. The accessibility plan is a fundamental part of the aforementioned Integrated Station Plan, which covers the 600 busiest stations in the network, by prioritizing those in metropolitan areas with local public transport services.

And in support of the right to mobility, RFI is also committed to removing any obstacles to communication, by continuing in 2024 to improve accessibility to its institutional website www.rfi.it (already compliant with the web accessibility requirements set forth by Law no. 4/2004 and the international standard WAI - Web Accessibility Initiative, in accordance with Agid's "Guidelines for the accessibility of IT tools") and to expand online information on the services and accessibility facilities of the individual stations in the network. Each station has a dedicated web page to consult the Online Timetable - which supplements the scheduled train timetable with information on the availability of assistance services at the stations along the route - the Live Arrival and Departure Monitors, and the real-time operating status of track access ramps and lifts (1). In parallel, the new service range offered continues at https://salabluonline.rfi.it, on line since 2018, "Blue Room on line" for booking via web of in-station assistance services.

Note:

(1) see also the Chapter on "Public Information".