Grouped into 6 macro-areas, our services are presented in these pages together with the results achieved and the objectives set in relation to the quality factors indicated by the regulations on the service charters of the transport sector, broken down according to the specific responsibilities of the company and assessed by means of indicators of the quality offered and perceived, which are constantly monitored through customer satisfaction surveys and monitoring carried out both internally and by third parties. The complete document, in a printable version, also offers a brief presentation of our Company, our processes and channels for dialogue with the public, and the customer satisfaction monitoring methodology.