RFI runs more than 2,000 stations throughout the Country, and these railway transport service access hubs come into direct contact with travellers, urban realities and their residents. Stations are now at the centre of an important growth plan, not only with respect to the aforementioned intermodality enhancement, but also as service hubs within the territory and for the people who pass through them every day.
At the time being, the station system on the network managed by RFI includes over 2000 locations, which differ greatly from one another, in terms of size, volume and type of users, level of railway services, and territorial vocation. RFI's objective is to identify the most valuable elements for each one of them, by implementing differentiated, concrete and feasible plans for improving the state of conservation and service development over the short term.
The Integrated Station Plan, which addresses a group of more than 600 stations throughout the Country - from the largest hubs, which account for over 90% of users, to medium/small stations of particular relevance, in relation to the demands expressed by the community and stakeholders - focuses on the adoption of design solutions aimed at improving accessibility and enhancing attractiveness; these aspects translate into caring for the station’s appearance, safety, intermodality and digitisation. The plan includes interventions to improve the overall station accessibility system for users with reduced mobility, including temporary ones, and to upgrade the station building. In addition, the plan provides for the redevelopment of outdoor areas, such as the station forecourts, through a reorganisation of pedestrian and vehicular spaces, and the enhancement of intermodality, to facilitate the use of sustainable urban transport systems, accessible directly from the station. Last but not least, the plan is complemented by objectives regarding an improvement of the aesthetics, in areas open to the public, and the station’s comfort and safety, including, by way of example, an enhancement of the lighting system. All interventions included in the plan are inspired by sustainable principles, both during the design and construction stages, and by the application of international protocols such as Envision, Leed or GBC Historic Building. A representative set of different intervention is included in the Souther Italy Railway Station Improvement Programme, funded under the NRRP, which includes 30 stations and 8 hubs, involving, among others, the stations of Messina, Villa San Giovanni, Siracusa, Taranto, Lecce, Bari, Potenza, Benevento and Pescara.
For smaller and less frequented stations, RFI is pursuing the Station Complementary Plan, together with other initiatives aimed at creating shared value. Some of which include, for instance, an expansion of the number of spaces granted on a free loan basis to local authorities and non-profit organisations, for socially-valuable activities, with a positive impact both on the liveability of the stations themselves and on the area in which they are located.
The Service Charter shows the stations’ quality as one of its indicator, i.e. the perception that emerges from customer satisfaction surveys conducted on all stations, which together receive around 93% of travellers using the train. Considering the quality of the station as a whole, travellers express an overall judgement (at the end of the interview) taking into account all the views expressed for the station’s individual aspects and environments.
The 2023 target has been fully achieved.
Indicator | Parameter | 2024 target |
---|---|---|
Perception of station’s overall quality | % of people satisfied | 90% |
Regarding the cleanliness of station environments, the indicator refers to the overall public perception, which is always closely related to the perception of the station as a whole.
The 2023 target has been reached.
Indicator | Parameter | 2024 target |
---|---|---|
Overall perception of the cleanliness of station environments | % of people satisfied | 90% |
The level of satisfaction with the quality of business services at the station, offered by third parties, is presented through the customer satisfaction indicator of the same name.
The 2023 target was fully achieved.
Indicator | Parameter | 2024 target |
---|---|---|
Perception of overall commercial services | % of people satisfied | 90% * |
* Quality target involving third parties
Security (passenger safety at the station) - a fundamental component of the liveability and comfort perceived by travellers in stations - is pursued through actions developed and implemented alongside Public Security Authorities and Bodies, to guarantee the safety of all spaces open to the public and all other railway assets; moreover, their protection is indispensable for maintaining a regular circulation, and therefore the overall quality of services offered to end customers, the travellers.
From 2023 onward, security services are managed by a dedicated FS Group company that also supports RFI in combating and containing risk, on the basis of the Holding Company's policies. Depending on the type of assets, numerous infrastructural/technological interventions are also carried out, such as integrated video-surveillance systems, protection structures and anti-intrusion systems, alongside management measures, such as controlled access to platform platforms in major stations.
The goal of perceiving the station as a safe place in 2023 has been achieved.
Indicator | Parameter | 2024 target |
---|---|---|
Perception of security in the station |
% of people satisfied |
|
* Quality target involving third parties