IT

We work every day to provide assistance to passengers with disability and reduced mobility and to remove physical and sensory barriers restricting railway services from being used autonomously.

How to contact Sala Blu offices

  • In addition to SalaBlu Online and SalaBlu+ you can contact our Sala Blu offices operating daily between 06:45 a.m. to 09:30 p.m. (holidays included):
  • by e-mail, writing to the address of one of the 15 Sala Blu offices
  • by telephone:
    • 800 90 60 60, tool-free number contactable from italian landline; 
    • +39 02 32 32 32, ordinary rate number from landline and mobile.

Report and complaints

RFI Responds: for reports and complaints about the Infrastructure Manager's services to the public 

RFI RESPONDS
Help us improve the quality of our services. Send us your reports. Our experts will get back to you as quickly as possible
04 August 2023 News
RFI - New Sala Blu assistance service for trips across the Messina Strait

To accompany people with reduced mobility on board trains and high-speed Blu Jet vessels between Villa San Giovanni and Messina stations. As of 7 August, there will be a new free Sala Blu assistance service for people with disabilities and reduced mobility who intend to cross the Messina Strait. Organised in association with Blu Jet, a subsidiary of Rete Ferroviaria Italiana, to ensure territoria...

06 December 2022 News
FS Group: RFI inaugurates a Sala Blu in the Cagliari station

free support and assistance will be offered to passengers with reduced mobility and disabilities this is the 16th Sala within the territory, set to be open every day Inaugurated today in the Cagliari station was the Rete Ferroviaria Italiana (FS Group) Sala Blu for assistance services to travellers with reduced mobility and disabilities. Present at the ribbon-cutting ceremony were Antonio Moro – ...

02 May 2022 News
Covid 19 – New rules starting from 1st May 2022

As related to the COVID-19 pandemic, from 1st of May 2022, it is no longer mandatory to use a mask for accessing and stopping in the Sala Blu Office; nevertheless, their use is still suggested, due to the high number of attendance as sites places open to the public.  Passengers are reminded to wear FFP2 mask for boarding to all types of trains. The Green Pass is no longer required.

04 March 2022 News
Station usability: new information online

Available online is real-time information, station by station, on the operating status of the lifts and ramps for accessing the platforms