Free-access services
Stoppage
The service consists of the provision of tracks for non-exclusive use to the RU, and with no obligation for the RFI to store the rolling stock, for a period of time equal to or exceeding 1 hour (60 minutes) for all trains offering a passenger service, or equal to or exceeding 2 hours (120 minutes) for all trains offering a freight service.
Minimum asset allocation for the service
The stoppage area access service includes the following as a minimum:
- presence of at least one track
- common area lighting system
- access to workers and vehicles
How to request the service
The RUs shall submit path and service requests through the RU - RIM communication platform called ASTROIF, which is available within the Integrated Circulation Platform (PIC) for requests relating to the timetable period after the one in force or during the current one, or through PICWEB for the requests made at short notice.
Service requests at short notice (allocation of new services and/or changes to scheduled services, including changes to the stock rotations) are only possible within the framework of an already signed and fully effective contract, and must be submitted by the RU's accredited contacts to the RIM's accredited contacts in Italy and unambiguously identified in the infrastructure use contract, via the PICWEB system.
To request the services in connecting stations with foreign or regional network, fill out the relevant form and send it to rfi-dce-dco@pec.rfi.it
TIME SCALES AND TARIFFS
For this service is possible to find the Time scale for the request on the specific page, while the tariff can be consulted in the NS (chapter 7).
Maintenance facilities
The service takes the form of the provision of areas (buildings, covered and open areas) and their functional equipment for non-exclusive use and without the obligation to guard the equipment owned by the RUs.
Minimum asset allocation for the service
The Maintenance Centre access service includes the following minimum equipment:
- presence of at least 1 track with inspection pit
- provision of electric system
- provision of water system
- common area lighting system
- access to workers and vehicles
Inside the maintenance centres, rolling stock may only be washed if there are special waste water collection and purification systems.
Process and time scale for requesting the service
The service can be requested from RFI using the form attached and according to the time scales described in the section time scales of the services “to be requested with the train paths”
TARIFFS
The tariff can be viewed in the NS (chapter 7)
Fuel Procurement
The service comprises provision to RUs, for non-exclusive use, access to areas, identified as among the outlying areas intended for stoppage, recovery and deposit of rolling stock and freight, used for the supply of self-produced fuel by the RUs through the use of their own or their suppliers' tankers.
Minimum asset allocation for the service
The fuel procurement area access service includes the following as a minimum:
- presence of at least 1 track from those used for stoppage
- common area lighting system
- access to vehicles and persons
How to request the service
The RUs shall submit path and service requests through the RU - RIM communication platform called ASTROIF, which is available within the Integrated Circulation Platform (PIC) for requests relating to the timetable period after the one in force or during the current one, or through PICWEB for the requests made at short notice.
Service requests at short notice (allocation of new services and/or changes to scheduled services, including changes to the stock rotations) are only possible within the framework of an already signed and fully effective contract, and must be submitted by the RU's accredited contacts to the RIM's accredited contacts in Italy and unambiguously identified in the infrastructure use contract, via the PICWEB system.
To request the services in connecting stations with foreign or regional network, fill out the relevant form and send it to rfi-dce-dco@pec.rfi.it
TIME SCALES AND TARIFFS
For this service you can find the Time scale for the request on the specific page, while the tariff can be consulted in the NS (chapter 7).
Complimentary services
Traction current supply
The service comprises supply of electricity for the traction of rolling material, both on 25 Kv current networks and on 3 KV current networks.
The Railway Undertaking has the option of adhering to energy reporting through Real Metering by first fitting Trainborne Meters compliant with EN50463:2017, and connected to RFI's DCS.
All undertakings that communicate, at any time during the timetable, that they wish to adhere to the reporting of energy consumption using the Real Meter for all or part of their fleet of rolling stock, after having fitted their rolling stock with the necessary and compliant equipment, may request a pre-operation period during which they can test the correct transmission and reception of the data necessary for the reporting. Greater details are available in the NS (section 5).
TIME SCALES AND TARIFFS
The service is associated with train path applications on the electrified railway infrastructure and the tariffs can be found in the NS (section 5).
Special train support
The service consists of: the preparation of the redirection programming of trains transporting heavy loads and the granting of the authorisation for this transportation; the monitoring of transportation movement and, if so required, the technical escort of the train with RFI staff; if necessary, infrastructure adjustments to allow the special train to run
Process and time scale for requesting the service
If the RU intends to transport a heavy load, weight or dimensions exceeding the performance characteristics of the network described in the ePIR portal, it should apply to RFI for an authorisation to operate special trains
TARIFFS
The tariff can be viewed in the NS (chapter 5)
Parking
The service consists of powering the on-board systems using operating pantographs, for a period of time equal to or greater than 1 and a half hours (1h and 30 minutes), with the "parking" mode active.
If a Railway Undertaking adheres to the reporting of traction consumption using the Real Meter, RFI considers the acceptance extended also to any Parking services carried out by the Railway Undertaking.
Minimum asset allocation for the service
The service includes the following minimum equipment:
- presence of at least 1 track from those used for stoppage
- power supply
- common area lighting system
- access to workers and vehicles
How to request the service
The RUs shall submit path and service requests through the RU - RIM communication platform called ASTROIF, which is available within the Integrated Circulation Platform (PIC) for requests relating to the timetable period after the one in force or during the current one, or through PICWEB for the requests made at short notice.
Service requests at short notice (allocation of new services and/or changes to scheduled services, including changes to the stock rotations) are only possible within the framework of an already signed and fully effective contract, and must be submitted by the RU's accredited contacts to the RIM's accredited contacts in Italy and unambiguously identified in the infrastructure use contract, via the PICWEB system.
To request the services in connecting stations with foreign or regional network, fill out the relevant form and send it to rfi-dce-dco@pec.rfi.it
TIME SCALES AND TARIFFS
For this service you can find the Time scale for the request on the specific page, while the tariff can be consulted in the NS (chapter 5).
Shunting
The service is provided by RFI within the facilities of: Villa S. Giovanni and Messina.
From 2026, the ferry service will be included in the Minimum Access Package.
How to request the service
The Service may be requested from RFI only at the facilities where it is provided in accordance with the provisions of section 5.4.5 of the NS (section 5).
TIME SCALES AND TARIFFS
For this service you can find the Time scale for the request on the specific page, while the tariff can be consulted in the NS (chapter 5).
Ancillary services
Access to the GSM-R network
The service consists of access to the radio network used for voice communication and data transmission in support of railway movement, maintenance, operations, activities in freight yards and terminals and in stations, command and control of train running, control and diagnostic supervision of railway equipment.
Process and time scale for requesting the service
The request for the service shall be made at the same time as the request for train paths for the signing of the first Infrastructure Access Contract and shall be prior to operation on the National Railway Infrastructure (NFI). Access to the GSM-R network shall be deemed to be tacitly granted for subsequent Infrastructure Access Contracts.
TARIFFS
The tariff can be viewed in the NS (chapter 5)
Supply of complementary information
Audio announcements, visual announcements and alerts to travellers
In addition to the information included in the minimum access package (see the Technical Annex 6 to MD 43T/2000, as amended and supplemented), RFI shall, at the RU’s request, provide:
a) Additional information indicated in the Loudspeaker Announcement Manual (Manuale degli annunci sonori - MAS) and Visual Announcement Manual (MAV)/or not provided for in the Manuals and Standards, subject to evaluation/approval;
b) Notices to passengers.
Procedure and timescale for requesting the service
The procedure and timescale are described in section 5.5.2 of the Network Statement.
TARIFFS
The tariff can be found in the Network Statement (Chapter 5.5.2.1).
Information services
At the request of the RU and the Sole Shunting Service Managers/Operators and with reference to the train traffic trend within the area of responsibility, RFI can provide further access to the different modules of the PIC WEB information system and to the Database of the Hazards with respect to the modules included in the Minimum Access Package.
More details can be found in the Network Statement (Chapter 5.5.2).
Procedure and timescale for requesting the service
The service can be requested at any time via the RFI application portal available on the Manager’s website, under the section: www.rfi.it > Security and Technologies > I&C (Italian version).
TARIFFS
The tariff can be found in the Network Statement (Chapter 5.5.2.1).
Personalisation of public information
In addition to the information included in the Minimum Access Package, for which the Infrastructure Manager has defined a set of business categories that can be adopted by the RUs to cover the various rail services, the RU may request customisations involving changes to the IT systems in terms of: a) inclusion of new business categories; b) identification logos of the RU and/or commercial brands and/or names.
The service is provided through audio and visual public information systems inside RFI stations.
More details can be found in the Network Statement (Chapter 5.5.2).
Process and time scale for requesting the service
The service must be requested by certified electronic mail sent to rfi-dce-dco@pec.rfi.it, with details of customisation and timeframe for implementation, which cannot be less than 6 months from the date of request.
TARIFFS
The tariff can be found in the Network Statement (Chapter 5.5.2.1).
Notice boards
The service consists in making available notice boards, measuring 115 x 145.7 centimetres and presenting a visual area of 100 x 110 centimetres, to companies providing passenger transport services. The notice boards are installed by RFI personnel in station spaces identified jointly with the staff of the company in question. Each notice board is issued to a single Railway Undertaking, which may independently post its announcements on the same. RFI staff shall periodically monitor the content of the notice boards in order to ensure that they are used solely for institutional communication purposes, as established under Resolution 106/2018.
Minimum service asset allocation
The service provides the following minimal facilities:
Supply of notice boards measuring 115 x 145.7 centimetres and with a visual area of 100 x 110 centimetres;
Notice board installation;
Maintenance and the cleaning of the notice boards.
Procedure and timescale for requesting the service
For new requests, the service must be requested by certified e-mail at rfi-dce-dco@pec.rfi.it with registered notice of receipt.
For bulletin boards that have already been assigned the relevant facilities to contact the companies affected asking them to indicate whether or not they confirm the bulletin board contracted for the new timetable.
TARIFFS
The tariff can be found in the Network Statement (Chapter 5.5.2.1).
FREE-ACCESS SERVICES
Passenger Stations - Station Services
The service consists in providing companies operating in rail passenger transport services with station space for:
• Self-service ticket machines
• Mobile information desks (Desk);
• Ticket stamping machines;
• Non-automatic ticket offices;
• Reception and assistance services;
• Premises and technical areas to be used for the aforementioned spaces.
Minimum service asset allocation
The service providing access to the areas in question including the following minimum:
Self-service ticket machines:
• Area for positioning a self-service ticket machine (max. 3.8 m2);
• Public area lighting system;
• Provision of electric system;
• Provision of data transmission link.
Desk:
• Area for positioning a desk (max. 3.8 m2);
• Public area lighting system;
• Provision of electric system;
• Provision of data transmission link.
Ticket stamping machines:
• Area for positioning a ticket stamping machine (max. 0.36 m2);
• Public area lighting system;
• Provision of electric system;
• Provision of data transmission link.
Non-automatic ticket offices reception and assistance service rooms:
• Area to be used as a ticket office or reception and assistance service room;
• Public area lighting system;
• Provision of electric system;
• Provision of data transmission link.
Premises and technical areas to be used for the aforementioned spaces:
• Space to be used as a technical unit or area
• Lighting equipment
• Electric system
• Fire-fighting system (solely for rooms for use as archives)
• Heating/air-conditioning system (with the exception of rooms for use as archives, warehouses, storage rooms)
• Provision of data transmission system (limited to office premises).
TARIFFS
The tariff may be found in the Network Statement (Chapter 7.3.2.4).
Procedure and timescale for requesting the service
The methods and timescale for requesting the Passenger Station service are described in section 7.3.2.6 of the NS..
Passenger Stations - Services offered at the station
The service - active since the O.S. 2025/2026 - consists of providing Passenger Companies in passenger stations with reception, waiting and customer service areas, toilets and Public Information.
TARIFFS
The tariff may be found in the Network Statement (Chapter 7.3.2.4).
Procedure and timescale for requesting the service
The methods and timescale for requesting the Passenger Station service are described in section 7.3.2.6 of the NS.
Train washing dising
The service provides access and provision, for non-exclusive use, to the RUs of secondary railway tracks equipped with sidings, washing water disposal and cleaning system, used to wash the rolling stock.
The provision of the service involves the use of stop-over paths. Therefore, the RU that uses the train washing siding service also benefits from the stoppage service.
Minimum asset allocation for the service
The washing area access service includes the following minimum equipment:
- presence of at least 1 bay track
- provision of water system and water supply
- provision of electric system
- common area lighting system
- waste water disposal and cleaning system
- access to workers and vehicles
- Area for the placement, by the RUs, of waste collector containers
Some sidings, in addition to those provided as a minimum, are equipped with optional features such as washing tunnels, sprinkling systems and fixed rollers.
The RU accessing the service may request a technical area to store the waste bins.
How to request the service
The RUs shall submit path and service requests through the RU - RIM communication platform called ASTROIF, which is available within the Integrated Circulation Platform (PIC) for requests relating to the timetable period after the one in force or during the current one, or through PICWEB for the requests made at short notice.
Service requests at short notice (allocation of new services and/or changes to scheduled services, including changes to the stock rotations) are only possible within the framework of an already signed and fully effective contract, and must be submitted by the RU's accredited contacts to the RIM's accredited contacts in Italy and unambiguously identified in the infrastructure use contract, via the PICWEB system.
To request the services in connecting stations with foreign or regional network, fill out the relevant form and send it to rfi-dce-dco@pec.rfi.it
TIME SCALES AND TARIFFS
For this service you can find the Time scale for the request on the specific page, while the tariff can be consulted in the NS (chapter 7).
Waste Disposal
The service consists in making available to companies operating in the rail passenger transport services:
- specific areas used for the installation by the company of tanks for the storage of waste water that will have to be collected by trains using trolleys equipped with a special cistern for emptying disposal tanks;
- specific tracks where there is an unloading system directly connected to the sewerage network, where the Railway Undertakings can carry out the unloading operations without using specific equipment.
The provision of the service involves the use of stop-over tracks. Therefore, the RU that uses the waste water unloading service in both modes also benefits from the stoppage service.
Minimum asset allocation for the service
The waste water disposal service includes the following minimum equipment:
Waste water disposal areas
- Specific area for the location of the tank (max. 20 m2)
- Presence of at least 1 parking track
- Electric system
- Water system
- Access to workers and vehicles
- Common area lighting
- Water
- Specific routes for trolleys within the facility
- Energy
Fixed facilities for waste water disposal
- Presence of at least 1 parking/stoppage track
- Common area lighting
- Sanitation stations (columns) complete with reels, positioned on the side walk
- Emptying and sanitising system
- Manifold for drainage into the sewer
- Sewage suction and re-launching station in the sewer
- Access to workers and vehicles
Process and time scale for requesting the service
The service can be requested from RFI:
For waste disposal areas: if requesting a new area, the service must be requested by certified e-mail at rfi-dce-dco@pec.rfi.it with registered notice of receipt.
For fixed wastewater installations: the RUs shall submit path and service requests through the RU - RIM communication platform called ASTROIF, which is available within the Integrated Circulation Platform (PIC) for requests relating to the timetable period after the one in force or during the current one, or through PICWEB for the requests made at short notice. Service requests at short notice (allocation of new services and/or changes to scheduled services, including changes to the stock rotations) are only possible within the framework of an already signed and fully effective contract, and must be submitted by the RU's accredited contacts to the RIM's accredited contacts in Italy and unambiguously identified in the infrastructure use contract, via the PICWEB system.
TARIFFS
The tariff can be viewed in the NS (chapter 7).
Complimentary services
Pre-heating/air-conditioning
The service comprises powering the on-board systems, by means of a carriage heating column used to treat the air of the equipment, to carry out maintenance work which may be carried out on sidings and to carry out internal cleaning of the rolling stock.
Minimum asset allocation for the service
The service includes the following minimum equipment:
- presence of at least 1 track from those used for stoppage
- carriage heating column
- provision of electric system and supply of low-voltage electricity
- common area lighting system
- access to workers
How to request the service
The RUs shall submit path and service requests through the RU - RIM communication platform called ASTROIF, which is available within the Integrated Circulation Platform (PIC) for requests relating to the timetable period after the one in force or during the current one, or through PICWEB for the requests made at short notice.
Service requests at short notice (allocation of new services and/or changes to scheduled services, including changes to the stock rotations) are only possible within the framework of an already signed and fully effective contract, and must be submitted by the RU's accredited contacts to the RIM's accredited contacts in Italy and unambiguously identified in the infrastructure use contract, via the PICWEB system.
To request the services in connecting stations with foreign or regional network, fill out the relevant form and send it to rfi-dce-dco@pec.rfi.it
TIME SCALES AND TARIFFS
For this service you can find the Time scale for the request on the specific page, while the tariff can be consulted in the NS (chapter 5).
Water supply
The service consists of the provision, for non-exclusive use, of fixed installations for the supply of functional water to the on-board systems of rolling stock.
Minimum asset allocation for the service
The service includes the following minimum equipment:
- presence of at least 1 track
- provision of water system and water supply
- common area lighting system
- access to workers
How to request the service
The RUs shall submit path and service requests through the RU - RIM communication platform called ASTROIF, which is available within the Integrated Circulation Platform (PIC) for requests relating to the timetable period after the one in force or during the current one, or through PICWEB for the requests made at short notice.
Service requests at short notice (allocation of new services and/or changes to scheduled services, including changes to the stock rotations) are only possible within the framework of an already signed and fully effective contract, and must be submitted by the RU's accredited contacts to the RIM's accredited contacts in Italy and unambiguously identified in the infrastructure use contract, via the PICWEB system.
Requests for acceptance of the Commercial Offer must be submitted using the “ExtraPMdA Service Request Form” and sent to the email address rfi-dce-dco@pec.rfi.it.
From O.S. 2025-2026 onward, the service will be provided exclusively on a train-kilometre based commercial offer, and no form application will be required, as it will be inferred.
To request the services in connecting stations with foreign or regional network, fill out the relevant form and send it to rfi-dce-dco@pec.rfi.it
TIME SCALES AND TARIFFS
For this service you can find the Time scale for the request on the specific page, while the tariff can be consulted in the NS (chapter 5).
Assistance for Persons with Reduced Mobility (PRM)
The service consists of welcoming, accompanying and letting passengers onto the train at the departure station, getting them off the train, accompanying them to the exit or to another train at the arrival station, also by providing wheelchairs for transfers. The boarding and getting off the train for wheelchair users and, on request, for people with objective mobility difficulties, will take place with the help of a forklift. For the accessibility features of the station/stops provided by RFI for PRMs, refer to the relevant pages.
Process and time scale for requesting the service
The PRM must book the assistance service with the RU or directly at RFI's ‘Sala Blu’ with the minimum period of notice established by the operational procedures, in accordance with the Reg. EC 782/2021, which can be consulted in the “Station Accessibility” section of this website.
TARIFFS
The tariff can be viewed in the NS (chapter 5)
Fast Track
The service consists in providing an access point to the trains for exclusive use, in addition to the points used for ordinary security checks, with dedicated staff and the utilities needed to provide the service. The service is provided only in stations equipped with track access control services, safeguarding the full functionality of the access routes intended for the general public.
Minimum asset allocation for the service
The service includes the following minimum equipment:
- staff used for checking access
- provision of electric system
- provision of data transmission link
Process and time scale for requesting the service
The service may be requested at any time from RFI using the appropriate form and sending it by e-mail to rfi-dce-dco@pec.rfi.it.
TARIFFS
The tariff can be viewed in the NS (chapter 5)
Free-access services
Freight terminals
The service consists in the access and provision to the RUs, for their non-exclusive use, of terminals for the loading and unloading of goods, for which the RUs may make use of the Facility Operators who work at the terminal.
Minimum asset allocation for the service
The freight terminal access service includes the following minimum equipment:
- presence of at least one track
- space used for loading/unloading goods
- common area lighting system
- access to workers and vehicles
How to request the service
The RUs shall submit path and service requests through the RU - RIM communication platform called ASTROIF, which is available within the Integrated Circulation Platform (PIC) for requests relating to the timetable period after the one in force or during the current one, or through PICWEB for the requests made at short notice.
Service requests at short notice (allocation of new services and/or changes to scheduled services, including changes to the stock rotations) are only possible within the framework of an already signed and fully effective contract, and must be submitted by the RU's accredited contacts to the RIM's accredited contacts in Italy and unambiguously identified in the infrastructure use contract, via the PICWEB system.
To request the services in connecting stations with foreign or regional network, fill out the relevant form and send it to rfi-dce-dco@pec.rfi.it
TIME SCALES AND TARIFFS
For this service is possible to find the Time scale for the request on the specific page, while the tariff can be consulted in the NS (chapter 7).
Composition/dismantling areas
The service consists in the access and provision to the RUs, for their non-exclusive use, of areas for rolling stock composition and dismantling operations using at least two tracks
Minimum asset allocation for the service
The composition/dismantling area access service includes the following minimum equipment:
- presence of at least 2 tracks
- common area lighting system
- access to workers
How to request the service
The RUs shall submit path and service requests through the RU - RIM communication platform called ASTROIF, which is available within the Integrated Circulation Platform (PIC) for requests relating to the timetable period after the one in force or during the current one, or through PICWEB for the requests made at short notice.
Service requests at short notice (allocation of new services and/or changes to scheduled services, including changes to the stock rotations) are only possible within the framework of an already signed and fully effective contract, and must be submitted by the RU's accredited contacts to the RIM's accredited contacts in Italy and unambiguously identified in the infrastructure use contract, via the PICWEB system.
To request the services in connecting stations with foreign or regional network, fill out the relevant form and send it to rfi-dce-dco@pec.rfi.it
TIME SCALES AND TARIFFS
For this service you can find the Time scale for the request on the specific page, while the tariff can be consulted in the NS (chapter 7).
Complimentary services
Dangerous Goods Transportation Control
The service consists in the monitoring by RFI of the movement of trains carrying dangerous goods, classified as such in the PIC WEB computer system. The service also consists in the coordination and implementation of emergency plans that may become necessary, also at the RUs' request.
Process and time scale for requesting the service
When requesting freight paths, to be made using the ASTRO-IF information system currently being planned and the PIC WEB system for Short-Term Requests, the Railway Undertaking shall specify which of them concern the transport of dangerous goods.
TARIFFS
The tariff can be viewed in the NS (chapter 5)